Purina Pro Plan Veterinary Diets

Non-uploader nudge email

Strategic role: the single highest-leverage activation lever in the strategy — a triggered nudge to the ~70% of members who register but never upload a receipt. It targets the activation gap directly, and its measured lift is a Phase 1 success metric.

Audience & trigger: registered members with no first upload. Recommended first send at 21 days.

Approach: one dark hero leaning on loss aversion — the 250 bonus is framed as locked (gold-on-black pill + padlock) rather than rewarded — with one red CTA and no competing content. The welcome email already taught the programme, so this is a focused reminder, not a re-pitch.

FromPurina Pro Plan Veterinary Diets <info@ppdv-loyalty.ca>
Toalex@example.com
SubjectYour 250 bonus points are still locked — one receipt away
 
Purina Pro Plan Veterinary Diets Loyalty
 

Hi [First name],

You're one receipt away.

Your 250 bonus points are still locked.

🔒250pts

Unlock with one receipt

Upload your receipt
 

Thanks,

The Purina® Pro Plan Veterinary Diets® Team

1-800-465-3094

This email is being sent to you by CF&R Services on behalf of Nestlé Purina PetCare Canada, a division of Nestlé Canada Inc, to administrate the Purina® Pro Plan Veterinary Diets® Loyalty program. Please refer to Nestlé Purina PetCare Canada's Privacy Policy or contact us at proplan-vet@cfrservices.com or 1738 Orangebrook Court, Unit 10, Pickering, ON L1W 3G8 for more information.

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